Shipping, Delivery and Returns
Effective date: October 1, 2019
Where do you ship?
V10 Plus USA ships in the United States, including Alaska and Hawaii.
What are your shipping costs?
We offer free shipping.
Do you ship internationally?
We do not ship outside of the U.S., but V10 Plus is offered in more than 23 countries. Feel free to reach out to our parent company www.v10plus.co.jp
When will my order ship?
We process orders within 1-2 business days.
Where do you ship from?
We ship from our fulfillment center located in Salt Lake City, Utah.
How long until I receive my item(s)?
For standard shipping, once your package is picked up from our warehouse, expect 3-5 days for arrival.
What if my package is damaged when it arrives?
If your package arrives damaged, please notify us immediately (prior to opening) by emailing: email@example.com. We will arrange for replacement of the damaged item.
How do I return an item?
• If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
• To be eligible for a return, your product must be lightly used and in the same condition you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase. We will provide a full credit back to the original form of payment.
• No receipt, no worries. Within 30 days of purchase, we will be happy to provide a credit to try one of our other amazing products.
• Follow the prompts in the Online Return link to obtain your return label. Pack your item securely, including any paperwork if applicable, along with your receipt or proof of purchase. Be sure to insert packing bubbles or paper to protect the product in the box. Attach your return label to the outside of the package.
• We provide you with a postage-paid mailing label to return the package. Please utilize the same carrier service who delivered the package. If you choose to utilize a different service, you may be charged the extra postage for return. The majority of our delivery service will be USPS (United States Postal Service), we will also utilize UPS and FedEx for larger shipments. Sorry, we cannot be responsible for items lost in transit.
Return address: Fulfillment Center, c/o V10 Plus USA, 1786 S 4650 W, Salt Lake City, UT 84104
• Please allow 10-14 days to process your return.
• In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy (e.g. excessive returns, reseller activity, or fraud).
• Items purchased from other retailers, sub-distributors, or resellers, and not from the original V10 Plus USA, are not eligible for a return, exchange or credit.
Do you charge for return shipping?
We offer free returns.
Can I exchange a product if it is lightly used?
Yes, if the product is lightly used. In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy.
Can I return a gift I received?
No receipt, no worries. Within 30 days of purchase, we would be happy to provide you a credit to try one of our other amazing products.
Where are your products manufactured?
All V10 Plus products are made in Japan.
Can I purchase V10 Plus anywhere?
V10 Plus USA is the Exclusive Distributor for the United States. At the present time, V10 Plus can only be purchased from our website. We will keep you updated as we add authorized resellers in the future. Please protect yourself by ensuring you only purchase V10 Plus products from an Authorized V10 Plus Dealer.
Can I use more than one promo code at a time?
Promo codes are limited to one per order and cannot be used once they expire. Promotions are not redeemable for cash. V10 Plus USA reserves the right to change or rescind offers at any time.
Do you accept PayPal and credit cards?
Yes, we accept all major credit cards and PayPal.
Can I cancel/change my order?
Once your order has been placed and you wish to make a change, please email firstname.lastname@example.org immediately for assistance.
Can I review my order history?
Yes, you will be able to log into your personal account to review your order history.
SEAWEED EXTRACT - With the absorption of minerals and sea salt, seaweed is believed to have natural healing properties, containing anti-aging agent. It even has the efficacy to reduce cellulite. Mucus also provides natural moisture to the skin.
OLEA EUROPAEA (OLIVE) FRUIT OIL - A study performed by dermatologist Leslie Baumann and published in a 2007 issue of “The Journal of Pathology” found that vitamin E, which contained on olive oil, was successful in fighting free radicals, photo aging and damage to maintain younger looking skin.
ZEA MAYS (CORN) OIL - Corn oil is about 59 % linoleic acid. This oil penetrates quickly into the skin, improving its’ functioning because of the presence of linoleic acid and vitamin E in it.
CYNARA SCOLYMUS (ARTICHOKE) LEAF EXTRACT - Anaka (2005), uncovered the fact that Artichoke Leaf extract inhibitor was effective in preventing and improving such photo-aging of the skin.
RETINYL PALMITATE - Combination of Retinol (pure vitamin A) and palmitic acid. Research has shown it to be effective as an antioxidant and skin-cell regulator (Duell, et al.: 1997).
SOLUBLE COLLAGEN - Marine collagen from fresh sea bream’s scale contains a higher concentration of amino acid in a smaller molecule for increased absorption. It also contains marine elastin. This powerful combination helps to regain soft skin.
MALUS DOMESTICA FRUIT CELL CULTURE EXTRACT - Contains highly active stem cells. Plant stem cells, like human stem cells, have the ability to regenerate other cells. 10 percent medical-grade oxygen is scientifically extracted from this powerful fruit to create a therapeutic face cream.
ROSA DAMASCENA FLOWER EXTRACT - Stimulates the skin while moisturizing and hydrating, Boosts all skin types, particularly beneficial to dry, mature and sensitive skin.
HONEY - Contains anti-microbial properties and natural antioxidants to help protect the skin from damaging sun rays. Facilities the skin’s ability to rejuvenate and refresh exhausted looking skin, leaving it soft and silky.
MELIA AZADIRACHTA LEAF EXTRACT - An essence made from the leaves of the semi evergreen tree found in tropical regions. Revered for its antibacterial, antiseptic, and anti-inflammatory properties.
SODIUM HYALURONATE - A main component of the dermis and horny layer that retains moisture in the skin.
HYDROLYZED SODIUM HYALURONATE - Has the ability to penetrate the skin’s stratum corneum. Remains in the skin to trap water and deliver enhanced moisture into the epidermis.
HYDROLYZED COLLAGEN - Restructure and prevents the skin’s breakdown of hyaluronic acid, a substance naturally present in our skin to hold in moisture.
SODIUM ACETYLATED HYALURONATE - High water holding capacity and corneum softening effect.
GLYCINE SOJA (SOYBEAN) SEED EXTRACT - Has a small molecular structure which enables it to penetrate the epidermis and stimulate the synthesis of collagen, and elastin."
Step 1: PrepWater Based Peeling; this gentle peel contains rice bran and seaweed extract, removing dead skin cells instantly without any harsh chemicals.
Soothing Cleansing Milk Gel; a gentle makeup remover and cleanser. This tearless formula hydrates and deep cleans pores with an extra added bonus of lemongrass extract.
Collagen Serum; improves dry, sensitive, rough or sun damaged skin. Ceramide reinforces the protective barrier of your skin while repairing and conditioning the outer layer of your skin.
Day Milk Gel; a moisturizer containing SPF 23++ combined with 3 different hyaluronic acids to retain hydration. A must under make-up or going all natural.
I have never been good at skincare but it's so important!! I finally found a face wash I love to use daily that makes my skin feel super clean and then I brighten up with my vitamin C! I also use the sunscreen daily. It's lightweight, totally not greasy like everything else I've tried, it doesn't make me break out (also like everything I've tried before) and keeps me protected.
Loved trying everything!
Can't wait to try ALLLLLL of the products!!!
Best kit ever!
I’ve had such a hard time doing regiments, but the various products in different colors and forms makes me excited to put it on daily. My skin feels so healthy and it’s truly the best items I’ve had to date. I’m pretty married to it. After taking the test it was great to not have to think about my skin type and finding quick solutions that quickly that have become a part of my daily routine.