Deep Moist Gel Skincare + 4 Hyaluronic Acids
Shipping, Delivery and Returns
Effective date: October 1, 2019
Where do you ship?
V10 Plus USA ships in the United States, including Alaska and Hawaii.
What are your shipping costs?
We offer free shipping.
Do you ship internationally?
We do not ship outside of the U.S., but V10 Plus is offered in more than 23 countries. Feel free to reach out to our parent company www.v10plus.co.jp
When will my order ship?
We process orders within 1-2 business days.
Where do you ship from?
We ship from our fulfillment center located in Salt Lake City, Utah.
How long until I receive my item(s)?
For standard shipping, once your package is picked up from our warehouse, expect 3-5 days for arrival.
What if my package is damaged when it arrives?
If your package arrives damaged, please notify us immediately (prior to opening) by emailing: email@example.com. We will arrange for replacement of the damaged item.
How do I return an item?
• If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
• To be eligible for a return, your product must be lightly used and in the same condition you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase. We will provide a full credit back to the original form of payment.
• No receipt, no worries. Within 30 days of purchase, we will be happy to provide a credit to try one of our other amazing products.
• Follow the prompts in the Online Return link to obtain your return label. Pack your item securely, including any paperwork if applicable, along with your receipt or proof of purchase. Be sure to insert packing bubbles or paper to protect the product in the box. Attach your return label to the outside of the package.
• We provide you with a postage-paid mailing label to return the package. Please utilize the same carrier service who delivered the package. If you choose to utilize a different service, you may be charged the extra postage for return. The majority of our delivery service will be USPS (United States Postal Service), we will also utilize UPS and FedEx for larger shipments. Sorry, we cannot be responsible for items lost in transit.
Return address: Fulfillment Center, c/o V10 Plus USA, 1786 S 4650 W, Salt Lake City, UT 84104
• Please allow 10-14 days to process your return.
• In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy (e.g. excessive returns, reseller activity, or fraud).
• Items purchased from other retailers, sub-distributors, or resellers, and not from the original V10 Plus USA, are not eligible for a return, exchange or credit.
Do you charge for return shipping?
We offer free returns.
Can I exchange a product if it is lightly used?
Yes, if the product is lightly used. In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy.
Can I return a gift I received?
No receipt, no worries. Within 30 days of purchase, we would be happy to provide you a credit to try one of our other amazing products.
Where are your products manufactured?
All V10 Plus products are made in Japan.
Can I purchase V10 Plus anywhere?
V10 Plus USA is the Exclusive Distributor for the United States. At the present time, V10 Plus can only be purchased from our website. We will keep you updated as we add authorized resellers in the future. Please protect yourself by ensuring you only purchase V10 Plus products from an Authorized V10 Plus Dealer.
Can I use more than one promo code at a time?
Promo codes are limited to one per order and cannot be used once they expire. Promotions are not redeemable for cash. V10 Plus USA reserves the right to change or rescind offers at any time.
Do you accept PayPal and credit cards?
Yes, we accept all major credit cards and PayPal.
Can I cancel/change my order?
Once your order has been placed and you wish to make a change, please email firstname.lastname@example.org immediately for assistance.
Can I review my order history?
Yes, you will be able to log into your personal account to review your order history.
Deep Moist Gel contains four different types of powerful hyaluronic acid, which forms an air-permeable layer and penetrates deep into the dermis, thus helping boost the elasticity and hydration of the skin. In addition, deep Moist Gel has a powerful combination of the following ingredients:
-Hyaluronic Acid is a natural component of the skin with a greater capacity to hold moisture.
-Sodium Acetylated Hyaluronate has a greater capacity to retain moisture for a more extended period while providing a more significant hydrating effect.
-Hydrolyzed Hyaluronic Acid is low molecular weight and remains in the skin to help deliver enhanced moisture into the epidermis.
-Hydroxypropyltrimonium Hyaluronate, an innovative derivative of hyaluronic acid with excellent water retention properties while adhering to the skin.
HYALURONIC ACID is a natural structural component of skin that can retain moisture and is considered to have a greater capacity to hold moisture than any other natural or synthetic polymer. One gram of hyaluronic acid can hold up to six liters of water.
SODIUM ACETYLATED HYALURONATE possesses hydrophobicity in addition to the original hydrophilic nature. As a result, it has a greater capacity to retain moisture for a more extended period while providing a more significant hydrating effect.
HYDROLYZED HYALURONIC ACID: Hydrolyzed hyaluronic acid is a low molecular weight, low particle-sized hyaluronic acid. Unlike conventional hyaluronic acid, it can penetrate the skin’s stratum corneum and does not wash off. Hydrolyzed hyaluronic acid remains in the skin to trap water and deliver enhanced moisture into the epidermis.
HYDROXYPROPYLTRIMONIUM HYALURONATE: Innovative derivative of hyaluronic acid with a molecular weight of 0.5 to 0.8 million daltons with excellent water retention properties, and because it is cationic, it adheres very well to the skin, helping create a moisture veil.
Copolymer, Hydrolyzed Agave Tequilana Stem Extract, Sodium Hyaluronate, Phenoxyethanol, Carbomer, Hydroxypropyltrimonium Hyaluronate, Sodium Hydroxide, Rosa Multiflora Fruit Extract, Aloe Barbadensis Leaf Extract, Citrus Junos Fruit Extract, Tetrasodium Edta, Ethylhexylglycerin, Hydrolyzed Hyaluronic Acid, Sodium Acetylated Hyaluronate
Love this moisturizer!
I love this moisturizer! It is light, creamy, non greasy and effective. So happy I found V10! They have been my favorite new products and love trying all of the serums!