Shipping, Delivery and Returns
Effective date: October 1, 2019
Where do you ship?
V10 Plus USA ships in the United States, including Alaska and Hawaii.
What are your shipping costs?
We offer free shipping.
Do you ship internationally?
We do not ship outside of the U.S., but V10 Plus is offered in more than 23 countries. Feel free to reach out to our parent company www.v10plus.co.jp
When will my order ship?
We process orders within 1-2 business days.
Where do you ship from?
We ship from our fulfillment center located in Salt Lake City, Utah.
How long until I receive my item(s)?
For standard shipping, once your package is picked up from our warehouse, expect 3-5 days for arrival.
What if my package is damaged when it arrives?
If your package arrives damaged, please notify us immediately (prior to opening) by emailing: firstname.lastname@example.org. We will arrange for replacement of the damaged item.
How do I return an item?
• If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
• To be eligible for a return, your product must be lightly used and in the same condition you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase. We will provide a full credit back to the original form of payment.
• No receipt, no worries. Within 30 days of purchase, we will be happy to provide a credit to try one of our other amazing products.
• Follow the prompts in the Online Return link to obtain your return label. Pack your item securely, including any paperwork if applicable, along with your receipt or proof of purchase. Be sure to insert packing bubbles or paper to protect the product in the box. Attach your return label to the outside of the package.
• We provide you with a postage-paid mailing label to return the package. Please utilize the same carrier service who delivered the package. If you choose to utilize a different service, you may be charged the extra postage for return. The majority of our delivery service will be USPS (United States Postal Service), we will also utilize UPS and FedEx for larger shipments. Sorry, we cannot be responsible for items lost in transit.
Return address: Fulfillment Center, c/o V10 Plus USA, 1786 S 4650 W, Salt Lake City, UT 84104
• Please allow 10-14 days to process your return.
• In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy (e.g. excessive returns, reseller activity, or fraud).
• Items purchased from other retailers, sub-distributors, or resellers, and not from the original V10 Plus USA, are not eligible for a return, exchange or credit.
Do you charge for return shipping?
We offer free returns.
Can I exchange a product if it is lightly used?
Yes, if the product is lightly used. In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy.
Can I return a gift I received?
No receipt, no worries. Within 30 days of purchase, we would be happy to provide you a credit to try one of our other amazing products.
Where are your products manufactured?
All V10 Plus products are made in Japan.
Can I purchase V10 Plus anywhere?
V10 Plus USA is the Exclusive Distributor for the United States. At the present time, V10 Plus can only be purchased from our website. We will keep you updated as we add authorized resellers in the future. Please protect yourself by ensuring you only purchase V10 Plus products from an Authorized V10 Plus Dealer.
Can I use more than one promo code at a time?
Promo codes are limited to one per order and cannot be used once they expire. Promotions are not redeemable for cash. V10 Plus USA reserves the right to change or rescind offers at any time.
Do you accept PayPal and credit cards?
Yes, we accept all major credit cards and PayPal.
Can I cancel/change my order?
Once your order has been placed and you wish to make a change, please email email@example.com immediately for assistance.
Can I review my order history?
Yes, you will be able to log into your personal account to review your order history.
Collagen is the body’s major structural protein composed of three protein chains wound together in a unique triple helix. It plays a crucial role in providing the structural scaffolding for cells, tissues and organs. Collagen makes up to 75% of our skin and is responsible for the smooth, plump appearance of young, healthy skin. Collagen is created by specialised skin cells located in the dermis known as Fibroblasts. These cells continuously generate collagen throughout our lives to repair and replace damaged collagen tissue or build new cellular structures. As we age, collagen production level decreases leading to an increase in degradation and the loss of structure to our skin. The visible effects are the development of unwanted wrinkles and the appearance of aged skin. There are several ways to replace collagen, such as with dermal filler injections, eating foods that contain this chemical, and even taking collagen pills. However, using a collagen serum is a more direct method of delivering this protein to the skin, especially when specific problem areas need to be targeted.
SOLUBLE COLLAGEN - Marine collagen from fresh sea bream’s scale contains a higher concentration of amino acid in a smaller molecule for increased absorption. It also contains marine elastin. This powerful combination helps to regain soft skin.
Improves tired ageing skin due to the active nutrient rich marine collagen, which helps to maintain skin elasticity. It also prevents and improves the look of wrinkles and fine lines to restore skin’s youthful and supple appearance.
Love the color!
I love anything with Collagen and this is in my top 3 favorites no doubt!
Love this texture
The texture of the collagen serum is one of my favorites! It is light, non greasy and a little goes a long way. I can’t wait to try more!
I love these. I had a rough alligator area on my face from sun damage. After using these and the face cream, the area is smoother now and less noticeable