Ceramide Cleansing + Anti-Acne Facial Wash
Shipping, Delivery and Returns
Effective date: October 1, 2019
Where do you ship?
V10 Plus USA ships in the United States, including Alaska and Hawaii.
What are your shipping costs?
We offer free shipping.
Do you ship internationally?
We do not ship outside of the U.S., but V10 Plus is offered in more than 23 countries. Feel free to reach out to our parent company www.v10plus.co.jp
When will my order ship?
We process orders within 1-2 business days.
Where do you ship from?
We ship from our fulfillment center located in Salt Lake City, Utah.
How long until I receive my item(s)?
For standard shipping, once your package is picked up from our warehouse, expect 3-5 days for arrival.
What if my package is damaged when it arrives?
If your package arrives damaged, please notify us immediately (prior to opening) by emailing: darlene@v10plususa.com. We will arrange for replacement of the damaged item.
How do I return an item?
• If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
• To be eligible for a return, your product must be lightly used and in the same condition you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase. We will provide a full credit back to the original form of payment.
• No receipt, no worries. Within 30 days of purchase, we will be happy to provide a credit to try one of our other amazing products.
• Follow the prompts in the Online Return link to obtain your return label. Pack your item securely, including any paperwork if applicable, along with your receipt or proof of purchase. Be sure to insert packing bubbles or paper to protect the product in the box. Attach your return label to the outside of the package.
• We provide you with a postage-paid mailing label to return the package. Please utilize the same carrier service who delivered the package. If you choose to utilize a different service, you may be charged the extra postage for return. The majority of our delivery service will be USPS (United States Postal Service), we will also utilize UPS and FedEx for larger shipments. Sorry, we cannot be responsible for items lost in transit.
Return address: Fulfillment Center, c/o V10 Plus USA, 1786 S 4650 W, Salt Lake City, UT 84104
• Please allow 10-14 days to process your return.
• In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy (e.g. excessive returns, reseller activity, or fraud).
• Items purchased from other retailers, sub-distributors, or resellers, and not from the original V10 Plus USA, are not eligible for a return, exchange or credit.
Do you charge for return shipping?
We offer free returns.
Can I exchange a product if it is lightly used?
Yes, if the product is lightly used. In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy.
Can I return a gift I received?
No receipt, no worries. Within 30 days of purchase, we would be happy to provide you a credit to try one of our other amazing products.
Where are your products manufactured?
All V10 Plus products are made in Japan.
Online Ordering
Can I purchase V10 Plus anywhere?
V10 Plus USA is the Exclusive Distributor for the United States. At the present time, V10 Plus can only be purchased from our website. We will keep you updated as we add authorized resellers in the future. Please protect yourself by ensuring you only purchase V10 Plus products from an Authorized V10 Plus Dealer.
Can I use more than one promo code at a time?
Promo codes are limited to one per order and cannot be used once they expire. Promotions are not redeemable for cash. V10 Plus USA reserves the right to change or rescind offers at any time.
Do you accept PayPal and credit cards?
Yes, we accept all major credit cards and PayPal.
Can I cancel/change my order?
Once your order has been placed and you wish to make a change, please email darlene@v10plususa.com immediately for assistance.
Can I review my order history?
Yes, you will be able to log into your personal account to review your order history.
Use this every day to wash away the day's impurities. Our rich and gentle formula deep cleans while retaining moisture leaving your skin soft and smooth. Our Cleansing Gel is made with Ceramide rich lipids for moisturizing; the anti-inflammatory properties of the Chamomile Flower for healing rough, dry skin; Ivy Leaf Extract, which helps the ingredients be absorbed into the skin as well as removing waste products; Mint Leaf which is soothing and Rosemary Leaf that reduces the appearance of aging and dark circles under the eyes.
SPHINGOLIPIDS are active lipid-containing ceramides, excellent for long-lasting moisturization and protection.
PHOSPHOLIPIDS are one of nature's most potent humectants, meaning they can help lock in moisture, support the body's natural hydration process, and protect the skin.
CHAMOMILLA RECUTITA (MATRICARIA) FLOWER has potent anti-inflammatory properties from its natural chemical component, azulene, which is excellent for healing and balancing rough or damaged skin.
HEDERA HELIX (IVY) LEAF EXTRACT contains a circulatory compound that helps prevent water accumulation in the skin.
MENTHA ARVENSIS LEAF soothes the skin and helps to resolve infections, rashes, and acne.
ROSMARINUS OFFICINALIS (ROSEMARY) LEAF rejuvenates the skin while reducing the signs of aging. In addition, it may help reduce dark circles under the eyes, often caused by tiny hemorrhages or tears, of the capillaries.
OTHER INGREDIENTS
Aqua/ Water, Glycerin, Sodium Methyl Cocoyl Taurate, Butylene Glycol, Peg-20, Cocamide Dea, Arginine, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Hydroxyethylcellulose, Cellulose, Bisabolol, Phenoxyethanol, Dipotassium Glycyrrhizate, Sapindus Mukurossi Peel Extract, Etidronic Acid, Coix Lacryma-Jobi (Job’s Tears) Seed Extract, Phospholipids, Chamomilla Recutita (Matricaria) Flower Extract, Sphingolipids, Nasturtium Officinale Extract, Allium Sativum (Garlic) Extract, Arnica Montana Flower Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Hedera Helix (Ivy) Extract, Lamium Album Flower Extract, Arctium Lappa Root Extract, Pinus Sylvestris Cone Extract, Anthemis Nobilis Flower Extract, Disodium Edta, Mentha Arvensis Leaf Oil
Pump a small amount, of V10 Plus Ceramide Cleansing Gel on the palm. Lather it with water and massage over the face. Rinse off with room temperature water or lukewarm water.
Use this every day to wash away the day's impurities. Our rich and gentle formula deep cleans while retaining moisture leaving your skin soft and smooth. Our Cleansing Gel is made with Ceramide rich lipids for moisturizing; the anti-inflammatory properties of the Chamomile flower for healing rough, dry skin; Ivy Leaf Extract, which helps the ingredients be absorbed into the skin as well as removing waste products; Mint Leaf which is soothing and Rosemary Leaf that reduces the signs of aging and dark circles under the eyes.
For all skin types.
Customer Reviews
Smells so good!
I love waking up with this wash! It smells soooooooooooooo good!
My boyfriend loves this too!
I have been using V10 Ceramide Cleanser for over a year and my boyfriend just started using lol it smells sooooo good and I love the way it makes my skin feel. It is a really light and refreshing cleanser!
Great gift!
I bought this cleanser for my mom for her birthday and she can't stop talking about it. It is a great price point and a great gift!
Best morning face wash
I love washing my face in the morning with this face wash. It smells so fresh and clean and gives my skin a gentle tickle to wake me up. My skin always feels so bright and clean! I also feel like this lasts so much longer than other washes I have used.
I love this Ceramide!
So happy with my puchase!
