Bright Skincare Serum Routine
Shipping, Delivery and Returns
Effective date: October 1, 2019
Where do you ship?
V10 Plus USA ships in the United States, including Alaska and Hawaii.
What are your shipping costs?
We offer free shipping.
Do you ship internationally?
We do not ship outside of the U.S., but V10 Plus is offered in more than 23 countries. Feel free to reach out to our parent company www.v10plus.co.jp
When will my order ship?
We process orders within 1-2 business days.
Where do you ship from?
We ship from our fulfillment center located in Salt Lake City, Utah.
How long until I receive my item(s)?
For standard shipping, once your package is picked up from our warehouse, expect 3-5 days for arrival.
What if my package is damaged when it arrives?
If your package arrives damaged, please notify us immediately (prior to opening) by emailing: firstname.lastname@example.org. We will arrange for replacement of the damaged item.
How do I return an item?
• If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
• To be eligible for a return, your product must be lightly used and in the same condition you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase. We will provide a full credit back to the original form of payment.
• No receipt, no worries. Within 30 days of purchase, we will be happy to provide a credit to try one of our other amazing products.
• Follow the prompts in the Online Return link to obtain your return label. Pack your item securely, including any paperwork if applicable, along with your receipt or proof of purchase. Be sure to insert packing bubbles or paper to protect the product in the box. Attach your return label to the outside of the package.
• We provide you with a postage-paid mailing label to return the package. Please utilize the same carrier service who delivered the package. If you choose to utilize a different service, you may be charged the extra postage for return. The majority of our delivery service will be USPS (United States Postal Service), we will also utilize UPS and FedEx for larger shipments. Sorry, we cannot be responsible for items lost in transit.
Return address: Fulfillment Center, c/o V10 Plus USA, 1786 S 4650 W, Salt Lake City, UT 84104
• Please allow 10-14 days to process your return.
• In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy (e.g. excessive returns, reseller activity, or fraud).
• Items purchased from other retailers, sub-distributors, or resellers, and not from the original V10 Plus USA, are not eligible for a return, exchange or credit.
Do you charge for return shipping?
We offer free returns.
Can I exchange a product if it is lightly used?
Yes, if the product is lightly used. In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy.
Can I return a gift I received?
No receipt, no worries. Within 30 days of purchase, we would be happy to provide you a credit to try one of our other amazing products.
Where are your products manufactured?
All V10 Plus products are made in Japan.
Can I purchase V10 Plus anywhere?
V10 Plus USA is the Exclusive Distributor for the United States. At the present time, V10 Plus can only be purchased from our website. We will keep you updated as we add authorized resellers in the future. Please protect yourself by ensuring you only purchase V10 Plus products from an Authorized V10 Plus Dealer.
Can I use more than one promo code at a time?
Promo codes are limited to one per order and cannot be used once they expire. Promotions are not redeemable for cash. V10 Plus USA reserves the right to change or rescind offers at any time.
Do you accept PayPal and credit cards?
Yes, we accept all major credit cards and PayPal.
Can I cancel/change my order?
Once your order has been placed and you wish to make a change, please email email@example.com immediately for assistance.
Can I review my order history?
Yes, you will be able to log into your personal account to review your order history.
PUERARIA LOBATA EXTRACT - Rich in isoflavones and Genestein, with inflammatory properties to soothe and calm the skin.
CHLORELLA VULGARIS EXTRACT - Has the ability to restructure and smooth out the surface of the skin, particularly scarred or aging skin.
CITRIC ACID - A natural preservative that acts as a cleaning agent for antioxidant support and increased mineral absorption.
ALOE BARBADENSIS LEAF EXTRACT - Improves skin barrier function.
RETINYL PALMITATE - Vitamin A controls cornification and activates your tired skin for a healthier glow.
SALIX ALBA (WILLOW) BARK EXTRACT - Contains salicylic acid, an excellent antioxidant and anti-inflammatory.
HYDROLYZED PRUNUS DOMESTICA - Revolutionary skin-whitening agent that suppresses the appearance of dark pigmentation. Skin is kept young and is visibly lighter.
VACCINIUM MYRTILLUS FRUIT EXTRA - Extract of Bilberry used to make medicine to treat skin infection.
CITRUS AURANTIUM DULCIS (ORANGE) FRUIT EXTRACT - A fragrant floral extract excellent for use on sensitive, irritated skin.
CITRUS LIMON (LEMON) FRUIT EXTRACT - A natural source of Vitamin C and antioxidant bioflavonoids. Protects skin against damage from reactive ozone. Used as an anti-inflammatory.
LEONTOPODIUM ALPINUM EXTRACT - Antioxidant and anti-inflammatory benefit for skin. Inhibits enzymes that break down the skin’s support structure. PLANTAGO MAJOR SEED EXTRACT - A natural ingredient, and qualified as quasi drug in Japan, to prevent skin glycation (a cause of aging). SACCHARUM OFFICINARUM (SUGARCANE) EXTRACT - The main source of glycolic acid, and a good source to battle the signs of skin aging. Perfect for those with acne and blackheads.
ACER SACCHARUM (SUGAR MAPLE) EXTRACT - Derived from the sugar maple tree, this natural alpha hydroxy acid sloughs off dead skin cells to improve skin’s appearance.
Game changing serums!
These serums are so gentle but SO effective!
Love these serums!
I love these three serums. They have been amazing for my dark spots and my skin is absolutely glowing!
Great for dark spots!
These serums have been a game changer for my dark spots. I should probably try the sunblock now also so I don't keep getting them. lol
Holy crap this worked so well!
I have been researching the best whitening products and heard Japanese products were the best. These worked so well! My skin is really bright and almost translucent. I am so happy to found this line!