Acne Treatment Series
Shipping, Delivery and Returns
Effective date: October 1, 2019
Where do you ship?
V10 Plus USA ships in the United States, including Alaska and Hawaii.
What are your shipping costs?
We offer free shipping.
Do you ship internationally?
We do not ship outside of the U.S., but V10 Plus is offered in more than 23 countries. Feel free to reach out to our parent company www.v10plus.co.jp
When will my order ship?
We process orders within 1-2 business days.
Where do you ship from?
We ship from our fulfillment center located in Salt Lake City, Utah.
How long until I receive my item(s)?
For standard shipping, once your package is picked up from our warehouse, expect 3-5 days for arrival.
What if my package is damaged when it arrives?
If your package arrives damaged, please notify us immediately (prior to opening) by emailing: firstname.lastname@example.org. We will arrange for replacement of the damaged item.
How do I return an item?
• If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
• To be eligible for a return, your product must be lightly used and in the same condition you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase. We will provide a full credit back to the original form of payment.
• No receipt, no worries. Within 30 days of purchase, we will be happy to provide a credit to try one of our other amazing products.
• Follow the prompts in the Online Return link to obtain your return label. Pack your item securely, including any paperwork if applicable, along with your receipt or proof of purchase. Be sure to insert packing bubbles or paper to protect the product in the box. Attach your return label to the outside of the package.
• We provide you with a postage-paid mailing label to return the package. Please utilize the same carrier service who delivered the package. If you choose to utilize a different service, you may be charged the extra postage for return. The majority of our delivery service will be USPS (United States Postal Service), we will also utilize UPS and FedEx for larger shipments. Sorry, we cannot be responsible for items lost in transit.
Return address: Fulfillment Center, c/o V10 Plus USA, 1786 S 4650 W, Salt Lake City, UT 84104
• Please allow 10-14 days to process your return.
• In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy (e.g. excessive returns, reseller activity, or fraud).
• Items purchased from other retailers, sub-distributors, or resellers, and not from the original V10 Plus USA, are not eligible for a return, exchange or credit.
Do you charge for return shipping?
We offer free returns.
Can I exchange a product if it is lightly used?
Yes, if the product is lightly used. In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy.
Can I return a gift I received?
No receipt, no worries. Within 30 days of purchase, we would be happy to provide you a credit to try one of our other amazing products.
Where are your products manufactured?
All V10 Plus products are made in Japan.
Can I purchase V10 Plus anywhere?
V10 Plus USA is the Exclusive Distributor for the United States. At the present time, V10 Plus can only be purchased from our website. We will keep you updated as we add authorized resellers in the future. Please protect yourself by ensuring you only purchase V10 Plus products from an Authorized V10 Plus Dealer.
Can I use more than one promo code at a time?
Promo codes are limited to one per order and cannot be used once they expire. Promotions are not redeemable for cash. V10 Plus USA reserves the right to change or rescind offers at any time.
Do you accept PayPal and credit cards?
Yes, we accept all major credit cards and PayPal.
Can I cancel/change my order?
Once your order has been placed and you wish to make a change, please email email@example.com immediately for assistance.
Can I review my order history?
Yes, you will be able to log into your personal account to review your order history.
GLYCYRRHIZA GLABRA (LICORICE) ROOT EXTRACT - Licorice serum is extracted from the root and stalk of a pea family plant “licorice” which has an anti-inflammatory effect and soothes skin irritation
MAGNESIUM ASCORBYL PHOSPHATE - Antioxidant & whitening Properties.
SODIUM ASCORBYL PHOSPHATE - Stable vitamin C derivative that works efficiently to lighten brown marks caused by acne.
PHELLODENDRON AMURENSE BARK EXTRACT - Anti-acne formulation to treat acne, minimize pores, and regulate sebum secretion.
PINUS PINASTER BARK EXTRACT - A natural ingredient extracted from the bark of the French coastal pine in South France (Bordeaux). Contains has antioxidant properties 350 times greater than vitamin C and 170 times more than vitamin E. *Pycnogenol® is a registered trademark of Horphag Research Ltd. Use of this product may be protected by one or more U.S. patents and other international patents.
Something (natural) that finally works.
I had used Acutane as a teenager and it left with me with very dark acne scars. It did work to clear my acne but as I have gotten older I still have trouble. I feel a lot better using natural products rather then really harsh chemicals. I have seen a significant improvement in my acne scars and dark spots. I am very regimented on using these 3 serums and the ceramide cleanser everyday. It has made a huge positive impact on my acne prone adult skin.
This has really helped my breakouts.
Finally something that works.
Adult acne is real. This set really works.
What an amazing difference! Glad something finally worked
These products are incredible. My teenage daughter has struggled to find something that works with her sensitive skin, and nothing has solved the problem until now. She has more happiness, confidence, and comfort in her own skin thanks to how well v10plus USA products have helped her have cleaner, healthier skin. She even loves the color pop on her countertop! Only wish we had found this sooner. There are other systems out there, like Proactiv (which we used for years), but it's sooo worth it to have something that really makes a difference.
Being a health care professional and loving the sun. My face has definitely taking a beating. I am reaching 50 quicker than I want too. A friend recommended that I try this skin line treatment. I had been wearing masks daily for about 2 months prior to starting. Face acne was frequent. In 2 weeks of using the skin line products, I could see a noticeable difference and I was hooked. I am the girl that has never really taken care of my skin, but by seeing the difference and the feel of softness, I plan to continue as my face is clear and clean, along with an even skin tone. Masks and other PPE are not going away anytime in the future for me. So glad I have an extra layer of protection.