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Product Questions
What is the meaning of V10 Plus?
The letter “V” means Variety. The number 10 refers to the 10 concepts of our skin care.
1. No paraben
2. No artificial color
3. No mineral oil
4. No chemical fragrance
5. Water-based
6. Customized skin serums for all skin problems
7. Dermatologist tested
8. Visible results in just 10 days
9. Color therapy bottles
10. Made in Japan
The word “Plus” means that you can add our serums to your current water-based skincare regimen.

Why are there so many different types of serums?
Each serum caters to different skin problems. Therefore, we created 11 different serums to cater to the most common skin problems worldwide.

How do I know which of the serum combinations is suitable for my skin?
We have a Skin Identity Test that will capture and generate the suitable serums customized to your current skin problems.

What happens to my own skincare regimen if I were to use your products?
It is definitely advisable to use the same range of products for optimal results. The meaning of “Plus” in V10 Plus, suggests that you can add the serums to your existing skincare routine as a supplement.

Is it safe to add on V10 Plus serums into my own skincare regimen?
V10 Plus is a water-based product and the serums are made with safe ingredients, mostly from plant extracts. There are no preservatives, paraben, artificial colors, artificial fragrance, or mineral oil (which comes from crude oil) in the serums. Hence, it is absolutely safe to add to your own water-based skincare regimen.

How long should I be using the same V10 Plus serums?
One’s skin conditions change from time to time, due to the changes in lifestyle, environmental conditions and hormonal changes as one’s age increases. Our Skin Consultation System will be able to detect the changes in your skin and customize accordingly for your needs at different phases. So, you can use V10 Plus safely and effectively throughout your lifetime.

Are V10 Plus products suitable for sensitive skin?
Yes, our products are studied, researched and tested by our Chemist, Mr. NOBU, who has more than 18 years of experience in the skincare industry. Understanding that sensitive skin is prone to irritation and redness, our serums are produced to be gentle enough to cater to sensitive skin.

Do your products have expiration dates?
Yes, some of our products have expiration dates which will be listed on the packaging/product.

Do you test your products on animals?
No, all V10 Plus products are cruelty free.

Are your products natural, gluten free and organic?
Our products are made mainly from plant-derivatives and they are organic and gluten free. Our Collagen Serum active ingredient is a marine collagen from fresh sea bream’s scale, which contains a higher concentration of amino acid for increased absorption. It also contains marine elastin, which is a natural and critical component for skin to smooth, moisturize, and improve overall appearance. It diminishes the appearance of wrinkles and fine lines while being a natural and paraben-free ingredient.

Are your products free from toxic ingredients?
Our products are free of: parabens, phthalates, sodium lauryl sulfate and sodium laureth sulfate, silicones, polyethylene and polypropylene (microbeads), metallic aluminum, hydroquinone, triclosan, talc, mineral oil, petrolatum, formaldehyde, toluene, and chemical sunscreens (such as oxybenzone, avobenzone, and octinoxate).

Is it safe to use your products when pregnant?
Yes, our products are safe to use when pregnant. If you notice your skin is changing during pregnancy, as is common with hormonal changes, re-take our Customized Skin Consultation. It may be beneficial to move to a different serum to help improve your changing skin during pregnancy.

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