Hydrating Skincare Serum Routine
Shipping, Delivery and Returns
Effective date: October 1, 2019
Where do you ship?
V10 Plus USA ships in the United States, including Alaska and Hawaii.
What are your shipping costs?
We offer free shipping.
Do you ship internationally?
We do not ship outside of the U.S., but V10 Plus is offered in more than 23 countries. Feel free to reach out to our parent company www.v10plus.co.jp
When will my order ship?
We process orders within 1-2 business days.
Where do you ship from?
We ship from our fulfillment center located in Salt Lake City, Utah.
How long until I receive my item(s)?
For standard shipping, once your package is picked up from our warehouse, expect 3-5 days for arrival.
What if my package is damaged when it arrives?
If your package arrives damaged, please notify us immediately (prior to opening) by emailing: darlene@v10plususa.com. We will arrange for replacement of the damaged item.
How do I return an item?
• If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
• To be eligible for a return, your product must be lightly used and in the same condition you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase. We will provide a full credit back to the original form of payment.
• No receipt, no worries. Within 30 days of purchase, we will be happy to provide a credit to try one of our other amazing products.
• Follow the prompts in the Online Return link to obtain your return label. Pack your item securely, including any paperwork if applicable, along with your receipt or proof of purchase. Be sure to insert packing bubbles or paper to protect the product in the box. Attach your return label to the outside of the package.
• We provide you with a postage-paid mailing label to return the package. Please utilize the same carrier service who delivered the package. If you choose to utilize a different service, you may be charged the extra postage for return. The majority of our delivery service will be USPS (United States Postal Service), we will also utilize UPS and FedEx for larger shipments. Sorry, we cannot be responsible for items lost in transit.
Return address: Fulfillment Center, c/o V10 Plus USA, 1786 S 4650 W, Salt Lake City, UT 84104
• Please allow 10-14 days to process your return.
• In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy (e.g. excessive returns, reseller activity, or fraud).
• Items purchased from other retailers, sub-distributors, or resellers, and not from the original V10 Plus USA, are not eligible for a return, exchange or credit.
Do you charge for return shipping?
We offer free returns.
Can I exchange a product if it is lightly used?
Yes, if the product is lightly used. In order to offer the best product-return experience, V10 Plus USA reserves the right to limit returns if we suspect misuse of our pure, convenient and simple Return Policy.
Can I return a gift I received?
No receipt, no worries. Within 30 days of purchase, we would be happy to provide you a credit to try one of our other amazing products.
Where are your products manufactured?
All V10 Plus products are made in Japan.
Online Ordering
Can I purchase V10 Plus anywhere?
V10 Plus USA is the Exclusive Distributor for the United States. At the present time, V10 Plus can only be purchased from our website. We will keep you updated as we add authorized resellers in the future. Please protect yourself by ensuring you only purchase V10 Plus products from an Authorized V10 Plus Dealer.
Can I use more than one promo code at a time?
Promo codes are limited to one per order and cannot be used once they expire. Promotions are not redeemable for cash. V10 Plus USA reserves the right to change or rescind offers at any time.
Do you accept PayPal and credit cards?
Yes, we accept all major credit cards and PayPal.
Can I cancel/change my order?
Once your order has been placed and you wish to make a change, please email darlene@v10plususa.com immediately for assistance.
Can I review my order history?
Yes, you will be able to log into your personal account to review your order history.
SOLUBLE COLLAGEN - Marine collagen from fresh sea bream’s scale contains a higher concentration of amino acid in a smaller molecule for increased absorption. It also contains marine elastin. This powerful combination helps to regain soft skin.
SODIUM HYALURONATE - Hyaluronic acid is one of the main components of the dermis and horny layer. It can hold 6 liters of water per 1 gram to keep the skin hydrated. At age 60, Hyaluronic acid will be about one third of what a baby has, and it decreases as you get older. So it is necessary to replenish your skin with this vital ingredient.
SERINE - Non-essential amino acid derived from the amino acid glycine. Important to overall good health, including physical, mental, and skin.
GLYCINE - Non-essential amino acids used to help create muscle tissue.
GLUTAMIC ACID - A component of folate (folic acid), this B vitamin helps the body break down amino acids. ALANINE - Helps the body convert the simple sugar glucose to eliminate excess toxins from the liver.
ARGININE - Helps the body process creatine, a natural substance that builds muscle mass.
LYSINE - Essential amino acid well known for its antiviral properties.
THREONINE - Promotes normal growth by helping to maintain the proper protein balance in the skin.
PROLINE - Helps reduce sagging and wrinkling caused by UV exposure and normal aging of the skin.
SOLUBLE COLLAGEN Marine Collagen from fresh sea bream’s scale provides amino acids.
Customer Reviews
Very hydrating
I love these serums! They are light, super hydrating and the packaging looks so pretty on my vanity!
Serums are very light and airy
I have always had super dry skin and feel like most products are really heavy on my skin. These serums are so light and feel airy on my skin. I even use on my eye lids and lips and feel so good after I use them! I want to try the deep moist gel or the mask next!
Perfect for winter!
I ordered these products for myself and my daughter a few weeks ago. Our skin has been sooo dry this winter. We have loved using these and just ordered the deep sea mask also. Our skin has been moisturized without feeling heavy or greasy!
